Shipping Policy

Shipping Area

United States Shipping Only

Pyro Kinetic Labs currently ships orders only to eligible addresses within the United States.

We do not currently offer international shipping.

Carrier

FedEx 2Day Shipping

Orders are shipped using FedEx 2Day service unless otherwise stated at checkout.

Delivery estimates provided by the carrier are estimates only and are not guaranteed by Pyro Kinetic Labs.

Carrier delays caused by weather, service interruptions, holidays, transportation issues, or other circumstances outside our control may affect delivery times.

Shipping Rates

Flat-Rate and Free Shipping

Standard FedEx 2Day shipping is charged at a flat rate of $15.00 per order.

Orders with a qualifying merchandise subtotal of $150.00 or more are eligible for free FedEx 2Day shipping.

The free-shipping threshold is calculated after applicable product discounts and before applicable sales tax unless otherwise stated at checkout.

Order Processing

Processing Times

Orders are processed after payment has been successfully received and the order has passed any applicable review.

Processing times may vary based on order volume, weekends, holidays, product availability, payment review, or other operational circumstances.

Shipment transit time begins after the carrier has accepted the package and is separate from order-processing time.

Tracking

Shipment Tracking

When available, shipment tracking information will be provided after the order has been prepared and transferred to the carrier.

Customers are responsible for monitoring tracking information and ensuring that delivery can be received at the shipping address provided during checkout.

Address Requirements

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Pyro Kinetic Labs is not responsible for delays, failed deliveries, or additional carrier charges resulting from incorrect, incomplete, or outdated address information supplied by the customer.

Please contact us as quickly as possible if you discover an address error. Address changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

P.O. Boxes

No P.O. Box Delivery

Pyro Kinetic Labs does not ship to P.O. boxes.

Customers must provide an eligible physical delivery address that can accept FedEx shipments.

Delivery

Carrier Responsibility

Once an order has been transferred to FedEx, shipment movement and delivery are subject to the carrier's operating procedures and delivery conditions.

If tracking indicates an unusual delay, delivery exception, or other carrier issue, customers should contact Pyro Kinetic Labs so that we can assist with reviewing the shipment.

Lost or Missing Shipments

Delivery Issues

If a shipment appears lost or has not arrived within a reasonable period after the expected delivery date, please contact us with your order information.

We may investigate the shipment with the carrier before determining whether a replacement, refund, or other resolution is appropriate.

A carrier tracking status showing delivery does not automatically establish eligibility for a refund or replacement. Delivery issues will be reviewed individually.

Damaged Packages

Shipping Damage

Customers should inspect packages promptly after delivery.

If an order arrives visibly damaged or product contents appear damaged during transit, please contact Pyro Kinetic Labs as soon as reasonably possible.

Photographs of the shipping package, label, packing materials, and affected products may be requested so that the issue can be documented and reviewed.

Temperature & Storage

Product Handling After Delivery

Customers are responsible for promptly receiving delivered packages and following the storage information provided for each product.

Product-specific storage information is available on the applicable product page.

Order Changes

Cancellations Before Shipment

Requests to modify or cancel an order should be submitted as soon as possible.

We cannot guarantee that an order can be modified or cancelled once fulfillment has begun or the package has been transferred to the carrier.

Approved cancellations and refunds are subject to our Refund & Returns Policy.

Contact

Questions About Shipping

If you have questions regarding an order, shipping status, delivery issue, or this Shipping Policy, please contact Pyro Kinetic Labs through our Contact page.

Contact Us